Automatic call distribution for sending incoming calls to specific terminals or agents
Call queuing, transfer, and night service for fast, accurate, 24/7 services
Corporate directory user status and fuzzy queries to help agents identify customers and find the desired information even when reception is poor

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SoftConsole Improve your company’s image with customer-focused agent services. Huawei’s SoftConsole, an IP-based Computer and Telephony Integration (CTI) softphone platform, enables you to build a service portal that provides vital agent services. The SoftConsole operates on a PC. It’s easy to use, and gives agents the tools they need to provide outstanding customer services.

Automatic call distribution for sending incoming calls to specific terminals or agents
Call queuing, transfer, and night service for fast, accurate, 24/7 services
Corporate directory user status and fuzzy queries to help agents identify customers and find the desired information even when reception is poor

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